Privacy Policy

Last updated: June 1, 2025

Flat Pill ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

1. Who We Are

Flat Pill operates an AI-powered rental application platform that helps users search for and apply to rental properties across Europe. You can reach us at hello@flatpill.com.

2. Information We Collect

We collect information you provide directly to us, including:

• Account information: email address and name when you sign up for our waiting list or create an account.
• Profile documents: income proof, employment contract, SCHUFA credit report, and personal introductions you upload to use our service.
• Search preferences: location, budget, flat size, and other criteria you configure.
• Communications: messages you send us via email or our support channels.

We also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and referring URLs. This data is used solely for security, analytics, and service improvement.

3. How We Use Your Information

• To operate and provide the Flat Pill service, including automated apartment search and application generation.
• To send you waiting list confirmation and product updates (you can unsubscribe at any time).
• To improve our AI models and service quality, using anonymised and aggregated data only.
• To comply with legal obligations.

We do not sell your personal data to third parties. We do not use your data for advertising profiling.

4. Legal Basis for Processing (GDPR)

Where the GDPR applies, we process your personal data on the following legal bases:

• Contract performance: to provide the service you have requested.
• Legitimate interests: to improve our services and ensure security.
• Consent: for marketing emails — you can withdraw consent at any time.
• Legal obligation: where required by applicable law.

5. Data Retention

We retain your personal data for as long as your account is active or as necessary to provide our services. If you request deletion of your account, we will delete or anonymise your personal data within 30 days, except where we are required to retain it by law.

6. Data Security

We use industry-standard encryption (TLS in transit, AES-256 at rest) to protect your data. Access to personal data is restricted to authorised personnel on a need-to-know basis. No method of transmission over the internet is 100% secure; we strive to protect your data but cannot guarantee absolute security.

7. Third-Party Services

We use a limited set of third-party processors to operate our service (e.g., cloud infrastructure, email delivery). These processors are bound by data processing agreements and are only permitted to use your data to provide services to us.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Correction: request that we correct inaccurate data.
• Deletion: request that we delete your personal data.
• Portability: receive your data in a structured, machine-readable format.
• Objection: object to our processing of your data for certain purposes.
• Withdraw consent: withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at hello@flatpill.com. We will respond within 30 days.

9. Cookies

We use essential cookies to operate our website and analytics cookies to understand how visitors use our site. You can disable non-essential cookies in your browser settings. We do not use advertising or tracking cookies.

10. Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a notice on our website. Your continued use of our service after such changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Flat Pill
Email: hello@flatpill.com